Privacy Policy

Thank you for visiting www.donnafuchs.com.au (Site). This is the Privacy Policy which applies between you (referred to as you or your) and MD Conveync Pty Ltd trading as Donna Fuchs Conveyancing (referred to as Donna Fuchs Conveyancing, we, us or our) as operator of the Site. The Privacy Policy will govern your use of the Site.

Please read this Privacy Policy carefully, because by using the Site, you are confirming that you have not only read this Privacy Policy but that you agree to be bound by it when using the Site.

1. General

This Privacy Policy describes how we collect and use your personal information.

We respect the rights and privacy of all individuals and are committed to complying with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APP’s) and protecting the personal information we hold.

2. How do we collect personal information?

The information we collect falls into two categories:

  • personal information you voluntarily supply to us to take advantage of certain features of our Site, some of which may identify you personally; and
  • tracking information we collect as you navigate through our Site.

3. What personal information do we collect?

We may collect the types of personal information required to assist us in providing our products and services and informing you about them.

This may include personal information such as:

  • your name, date of birth, gender, email address, phone number, payment information and physical address;
  • email address;
  • geographical location in which you are looking to build;
  • your preference for particular homes, products or services;
  • tracking information as you navigate through the Site (such as cookies, tags, web beacons, your IP address, length of visit, page views and navigational data collection); and
  • information to assist our relationship management and market research functions, which may include information relating to your interests, experiences and preferences.

4. How do we use your personal information and who may we disclose it to?

We will use personal information you provide for the primary purposes of:

  • informing you about our business;
  • improving our business; and
  • administering our relationship with you by:
  • responding to your enquiries; and
  • providing you with information about our products and services that may be of interest to you.

We may also use your personal information for a secondary purpose related to the primary purposes set out above.

By submitting your personal information, you consent to us using it to:

  • provide you with products or services;
  • administer our relationship with you;
  • monitor online activity on the Site;
  • market, improve and add to our products and services;
  • respond to a serious threat to an individual’s life or to public health or safety;
  • respond to suspected unlawful activity; or
  • where required or authorised by law.

We may disclose personal information to:

  • real estates or agencies, property developers and builders that have listings or advertising on our Site and which you have requested information from by submitting an enquiry; and
  • third parties, our related entities, third party organisations, contractors, agents, third party service providers and professional advisers, where you have requested information, services or products from them, 

to help achieve one of the purposes described above or as required by law. Other than the above, we will not disclose your personal information without your consent, unless permitted or required to do so by law. 

5. Can you remain anonymous or withhold personal information?

Where practical you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

In some instances, if you do not provide us with required personal information we may not be able to provide you with the requested product or service.

6. Will you receive direct marketing?

If you provide us with your personal information and you consent to receiving direct marketing communications from us, you authorise us to send you promotional messages and materials related to our products and services, unless you submit a later request not to receive direct marketing communications.

Our direct marketing messages and materials will contain a prominent statement (including, for electronic messages, a functional unsubscribe facility) that you may request not to receive direct marketing communications.

If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the unsubscribe facility provided in the most recent communication from us or contact us on the details provided.

7. Will your information be disclosed overseas?

In the unlikely event that we are required to disclose your personal information to any person or entity outside Australia, we will obtain your consent prior to doing so.

Please note that some of the servers on which your personal information is stored may be located overseas.

Where we have obtained your consent to do so, we may also share your personal information with our service providers and other third parties located outside Australia so that they can provide you with any products or services requested by you, including contacting you in relation to the products or services. As these entities may be located outside Australia, they are not required to comply with the Privacy Act and you will not be able to seek any redress under the Privacy Act in connection with the use of your information.

8. How can you access and correct your personal information?

You generally have the right to access your personal information free of charge, subject to some limitations contained in the Privacy Act.

The APPs set out some circumstances in which we are not required to provide you with such access. If you ask for your personal information and any of these circumstances exist, you may be given access to the personal information in a way that is permitted under the Privacy Act.

To protect personal information held by us, you may need to confirm your identity before access to your personal information is granted. It may take a little time to process your application for access and retrieve information from storage (if applicable).

We encourage you to update us so that we have accurate, current and complete information. You may correct any errors or request that we delete all or some of your personal information. You may also submit a request not to have any further contact from us.

9. Cookies and Google Analytics

We use cookies and measurement software and tools on the Site and so do our services providers and third parties such as our analytics, advertising or ad serving partners. We use and disclose the information collected through the use of cookies and measurement software and tools in accordance with this Privacy Policy. This includes using the information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. We may allow other third parties to use their own cookies to collect information about your visits to the Site.

We may combine our cookies, information collected through the cookies and web beacons on the Site with other information (including information collected by third parties using their own cookies and providing our cookies and information to third parties) and use analytics services such as Google Analytics – to provide better or more relevant services and advertising to you on the Site (if applicable). Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you through other websites that you may visit.

If you do not want information collected through the use of cookies or measurement software and tools, you may be able to delete or reject Cookies or some of the measurement software features through your browser or the settings section of your mobile or tablet device. Please note that by disabling these features, this may cause some of the functions on the Site, or products and services not to work properly.

10. Social media links

We allow some third parties to display widgets and applications on our Site that allow you to interact and share content including social media buttons such as Facebook share and like, Twitter, Pinterest and Instagram. These linked sites, applications and widgets are not under our control, and we cannot accept responsibility for the conduct of companies linked to the Site, or their collection of information through these third party applications or widgets. Before disclosing your personal information on any other website, or using these applications or widgets we advise you to examine the terms and conditions of using that website and the relevant third party’s data collection practices and controls in their privacy policy.

11. How secure is your personal information?

 We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

12. How can you complain about privacy breaches?

If you have a complaint in relation to the collection, use and/or disclosure of your personal information, please contact our Privacy Officer via the details provided below. Our Privacy Officer will review all complaints received and respond to each complainant upon due consideration (which may require further information to be provided).

13. Will this Privacy Policy change?

We may amend this Privacy Policy from time to time. Amendments will be effective immediately upon notification on the Site.

14. Who can you contact about your personal information?

To contact us about your personal information, concerns or complaints, please do not hesitate to email our Privacy Officer on enquiries@donnafuchs.com.au.

© MD Conveync Pty Ltd trading as Donna Fuchs Conveyancing

Last updated: March 2024